What does the 5-year warranty cover?
The warranty runs 5 years from the date your system is delivered and installed, and it is provided to the original purchaser. Within that period HydroDam guarantees:
- The product meets HydroDam's published specifications.
- The product is free from defects in materials and workmanship.
- Installation is free from defects when HydroDam performs the installation.
- HydroDam holds clear title to what it sells, shipped free of liens or encumbrances.
What is not covered?
The warranty does not apply in these situations:
- Products not manufactured by HydroDam.
- Damage from improper installation conditions.
- Use of the product in any way other than intended.
- Damage from fire, flood conditions beyond design limits, or loading beyond design specifications.
- Damage from unauthorized attachments or modifications.
- Damage during shipping, storage, mishandling, or abuse.
- Damage caused by failing to deploy the barrier before a flood event.
- Damage caused by water overtopping the barrier height.
- Deployment errors by anyone other than HydroDam's installation team.
- User error during deployment or removal.
Two of these matter most in practice. A barrier only works if it is deployed before the water arrives, and it can only hold back water up to its own height — overtopping is a design limit, not a defect. That is why the free assessment sizes the system to the flood risk at your address rather than to a catalog height.
How do I make a claim?
Give HydroDam written notice no later than 30 days after the warranty period ends. Include what the issue is, the conditions it happened under, and — where it applies — a sample showing the defect, so it can be evaluated. If the product is defective under these terms, HydroDam replaces the defective items at its own expense once they have been returned shipping-prepaid to its facility at 6140 Ulmerton Rd, Clearwater, FL 33760.
Any claim must be filed within 5 years and 30 days from the delivery date. Start one by calling (727) 613-1415 or emailing info@thehydrodam.com.
Are custom barriers returnable?
No. Every system is fabricated to the exact dimensions of your opening, so custom barriers and components — including HydroDam aluminum planks — are non-returnable and all sales are final. The warranty covers replacement of defective items rather than returns or refunds.
The legal terms
The written warranty replaces any other express or implied warranties, including implied warranties of merchantability or fitness for a particular purpose. HydroDam is not responsible for special, incidental, or consequential damages — lost profits, lost revenue, loss of use, replacement equipment or services, downtime, third-party claims, or property damage. That limitation does not apply to claims for personal injury or breach of warranty of title, and some states do not allow certain limitations, so they may not apply in every situation.
Unless changed by a written agreement signed by both parties, the written warranty is the complete and exclusive agreement between HydroDam and the purchaser, and no employee or representative is authorized to offer more than it states.
This page is a summary for readability. The signed 5-year limited warranty (PDF) is the controlling document.
Common questions
What does the HydroDam 5-year warranty cover?
HydroDam guarantees that the product it sells meets its published specifications and is free from defects in materials, workmanship, and installation when HydroDam performs the install. The warranty runs 5 years from the date the product is delivered and installed.
What is not covered by the warranty?
The warranty excludes products HydroDam did not manufacture, improper installation conditions, use outside the intended purpose, water overtopping the barrier height, flood conditions beyond design limits, unauthorized modifications, shipping and handling damage, failure to deploy before a flood, and deployment or removal errors by anyone other than HydroDam's installation team.
How do I make a warranty claim?
Give HydroDam written notice no later than 30 days after the warranty period ends, describing the issue, the conditions it occurred under, and a sample showing the defect where applicable. If the product is found defective under these terms, HydroDam replaces the defective items at its own expense once they are returned shipping-prepaid to its facility. Call (727) 613-1415 or email info@thehydrodam.com to start a claim.
Can I return a custom barrier?
No. Because every order is built to the exact specification of your opening, custom barriers and components — including HydroDam aluminum planks — are non-returnable and all sales are final. The warranty covers replacement of defective items, not returns.
How long do I have to file a claim?
A claim for breach of this warranty must be filed within 5 years and 30 days from the date the product was delivered.
Sized to your opening, warrantied for 5 years.
Free assessment, no obligation. Or read the full FAQs.